Notice
We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. This Web page provides the notice and software update information for our customers.
Check software update information 
Notices
| July 1, 2024 | New product release information of e-Parcel client software.
"e-Parcel VCN-AX 6.0" (Ver.6.0.6015) 
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| September 1, 2023 | Version up information of e-Parcel client software.
"e-Parcel VCN-AX 5.0.5014" |
| September 1, 2023 | Version up information of e-Parcel client software.
"e-Parcel VCN-AX 4.0.4014" |
| March 1, 2022 | Version up information of e-Parcel client software.
"e-Parcel VCN-CommCenter 8.0.8023" *Updating from Version 7.0 to Version 8.0 is available. |
| June 1, 2020 | New product release information of e-Parcel client software.
"e-Parcel VCN-AX 5.0" (Ver.5.0.5011) |
| January 1, 2020 | Notice of the end of maintenance products |
| December 18, 2019 | [Information] Regarding the required operation due to PC changes |
| October 28, 2019 | To customers of the e-Parcel service Regarding the update procedures at the expiration of e-Parcel client digital certificates |
| October 1, 2019 | New product release information of e-Parcel client software.
"e-Parcel VCN-CommCenter 8.0" (Ver.8.0.8021) *Updating from Version 7.0 to Version 8.0 is available. |
| April 24, 2019 | The contents of "Customers" page
have been updated in our homepage. |
| December 10, 2018 | Version up information of e-Parcel client software.
"e-Parcel VCN-AX 4.5.4510" |
| August 1, 2018 | Version up information of e-Parcel client software.
"e-Parcel VCN-CommCenter 7.0.7020" *Attention: Version 6.0 is not compatible with version 7.0. |
| April 2, 2018 | The "Server Operations" Info page
have been updated in our homepage. |
| February 11, 2018 | The "Server Operations" Info page
have been updated in our homepage. |
| January 28, 2018 | The "Server Operations" Info page
have been updated in our homepage. |
| January 1, 2018 | Notice of the end of maintenance products |
| April 1, 2017 | To customers of the e-Parcel client software About completed change of service menu when using the "e-Parcel Secure Enterprise - Web Browser" |
| March 15, 2017 | To customers of the e-Parcel client software About change of service menu when using the "e-Parcel Secure Enterprise - Web Browser" |
| September 12, 2016 | About the problem and improvement version released of e-Parcel client software |
| November 20, 2015 | Version up information of e-Parcel client software.
"e-Parcel VCN CommCenter 6.0.6023" |
| August 17, 2015 | Notice of the e-Parcel facilities renewal completed |
| August 4, 2015 | Notice of the e-Parcel facilities renewal |
| June 24, 2015 | Notice of the e-Parcel facilities renewal cancelled |
| June 13, 2015 | Notice of the e-Parcel facilities renewal postponed |
| June 1, 2015 | New product release information
We have released the new client software. "e-Parcel VCN-AX 4.5" (Ver.4.5.4506) |
| May 22, 2015 | Notice of the e-Parcel facilities renewal |
| October 27, 2014 | About the problem of the SSL 3.0 vulnerability (POODLE) |
| April 21, 2014 | About the problem of the OpenSSL vulnerability (Heartbleed) |
| May 1, 2013 | New product release information
We have released the new client software. "e-Parcel VCN-AX 4.0" |
| December 1, 2012 | Version up information of e-Parcel client software.
"e-Parcel VCN CommCenter 6.0.6022" |
| January 1, 2012 | Notice of the end of maintenance products |
| March 14, 2011 | Information of the effect of "The 2011 off the Pacific coast of Tohoku Earthquake" in Japan |
| January 1, 2011 | Notice of the end of maintenance products |
| September, 2010 | New product release information
We have released the new client software. "e-Parcel VCN-CommCenter 7.0" *Attention: Version 6 is not compatible with version 7 or later. |
| May, 2009 | The VCN Login Web site has adopted EV SSL Certificate. |
| March, 2009 | Notice of applying daylight saving time to VCN Login. |
| February, 2009 | Version up information of e-Parcel client software.
"e-Parcel VCN CommCenter 6.0.6019" * We would recommend you to update e-Parcel client software to the latest version because the significant bug fixed for it. |
Software Update Information
The latest version of client software for the e-Parcel Secure Data Delivery Service - Enterprise are available with new features and security improvements. When you're ready for the update, click "Download here." below.
Products supported by the new e-Parcel server
with newly-developed next-generation data delivery engine
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*Available data communication with VCN-CommCenter 7.0 or later, VCN-AX 4.0 or later, and VCN-Web Enterprise.
*Attention: Unavailable data communication with VCN CommCenter 6.0. *Attention: Version 6.0 is not compatible with version 7.0 or later. |
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| e-Parcel VCN-CommCenter 8.0 |
e-Parcel VCN-CommCenter 8.0.8023
( The new standard client software ) 03/01/2022 Release  More info.
*To update software, (Updating from Version 7.0 to Version 8.0 is available.) Access Web Site for Client Software:  Download here
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| e-Parcel VCN-AX 6.0 | e-Parcel VCN-AX 6.0.6015
( The automation client software ) 07/01/2024 Release More info.
*License required for use in advance *To update software, Access Web Site for Client Software: Download here
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*Attention: We currently run two types of the e-Parcel servers for our services provided (the new e-Parcel server and the existing e-Parcel server). Therefore, note that the different site for downloading software is provided to users of VCN-CommCenter 6.0 supported by the new e-Parcel server. When users who their e-Parcel ID registrations migrated to the new e-Parcel server will install, it is recommended to download the latest version of VCN-CommCenter 8.0 above for better use. However, if you still wish to download VCN-CommCenter 6.0 even migrated to the new e-Parcel server, visit the webpage only for VCN-CommCenter 6.0 migrated to the new e-Parcel server. (for the new e-Parcel server)
Product supported by the existing e-Parcel server
(*Refer to End-of-life products)
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*Available data communication with VCN CommCenter 6.0 each other.
*Attention: Unavailable data communication with VCN-CommCenter 7.0 or later and VCN-AX 4.0 or later. *Attention: Version 6 is not compatible with version 7 or later. |
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| e-Parcel VCN CommCenter 6.0 |
e-Parcel VCN CommCenter 6.0.6023
( The standard client software ) 11/20/2015 Release More info.
*To update software VCN Login: (for the existing e-Parcel server) Download here
*For our custmers who installed by ver.6.0.6018 We would highly recommend you to update the e-Parcel VCN CommCenter 6.0 to the latest version because the significant bug fixed on ver.6.0.6019(2/1/2009 Release) More info.
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We recommend your ID registration to migrate to the new e-Parcel server (Required: The procedure for migration of ID registrations) Users of the products supported by the existing e-Parcel server (*Refer to End-of-life products) are recommended that the ID registrations for both senders and recipients migrate from the existing e-Parcel server to the new e-Parcel server in advance. (Migration of ID registrations) For any inquiry or request about "Migration to the new e-Parcel server" from users of the products supported by the existing e-Parcel server, please feel free to contact our sales division or representatives by e-mail at |
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For technical inquiries and troubleshooting, please contact the e-Parcel Customer Support by e-mail.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
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| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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