Products Manual (e-Parcel VCN-AX 4.0 or later)
The operating manuals of our products supported by the new e-Parcel server are provided for our customers. We place the manuals for e-Parcel VCN-AX 4.0 or later as client software in this page.
*Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 4.0 or later and VCN-Web Enterprise.
*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.
Manual for e-Parcel VCN-AX 4.0 or later
We provide the users manual (PDF) for e-Parcel Secure Enterprise - Software Client [e-Parcel VCN-AX 4.0 or later] which assist you with each operation of service.
e-Parcel VCN-AX 4.0 or later Quick Guide
For the beginning, this manual will briefly instruct you on usage of e-Parcel VCN-AX 4.0 or later about downloading and installing application, configuring conditions in order for HotFolder and Automation (send/receive automation) functions to work.
*Refer to the "Delivery Status List of e-Parcel VCN-AX 4.0 or later" 
Download (PDF)
Supplementary volumes
We provide some supplementary volumes produced (PDF) that include the option functions and the option services for our customers.
Separate volume: "ID Sharing" function Operation Guide
For the introduction to the new function "ID Sharing" which the e-Parcel VCN-AX 5.0 or later as a host can be interlocked with the e-Parcel VCN-CommCenter 8.0 as clients, this Operation Guide will briefly instruct you on usage about installing and configuring applications in order for the "ID Sharing" function to work.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
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| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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