Support Services

e-Parcel Corporation offers to the customers end-to-end technical support from the software/service contract to installation and operation.

 

Support Services The notice and software upgrade information for our customers

  Notice Notice

 

Support Services The e-Parcel server operations such as current, maintenance and trouble information

  Server Operations Server Operations

 

Support Services System Requirements for Software

  System Requirements System Requirements

 

Support Services Download the client software and digital certificate (User Login site)

  VCN Login General information page for download sites (VCN Login)

 

Downloading the products supported by the new e-Parcel server Downloading the products supported by the new e-Parcel server

  Downloading e-Parcel VCN-CommCenter 8.0 e-Parcel VCN-CommCenter 8.0 (Enterprise Software Client)

  Downloading e-Parcel VCN-AX 6.0 e-Parcel VCN-AX 6.0 (Enterprise Software Client) *For ver. 4.0 or later

  Downloading e-Parcel VCN-Web Enterprise e-Parcel VCN-Web (Enterprise Web Browser Client)

  Downloading e-Parcel VCN-CommCenter 6.0 through the new e-Parcel server [For users migrated to new e-Parcel server] e-Parcel VCN-CommCenter 6.0

 

Downloading the products supported by the existing e-Parcel server Downloading the products supported by the existing e-Parcel server

  Downloading e-Parcel VCN CommCenter 6.0 through the existing e-Parcel server [For users of the existing e-Parcel server] e-Parcel VCN CommCenter 6.0

 

Support Services Refer to the products manual

Products supported by the new e-Parcel server Products supported by the new e-Parcel server

  Manual for e-Parcel VCN-CommCenter 8.0 or 7.0 For e-Parcel VCN-CommCenter 8.0 / 7.0 (Enterprise Software Client)

  Manual for e-Parcel VCN-AX 4.0 or later For e-Parcel VCN-AX 4.0 or later (Enterprise Software Client)

  Manual for e-Parcel VCN-Web Enterprise For e-Parcel VCN-Web (Enterprise Web Browser Client)

 

Products supported by the existing e-Parcel server Products supported by the existing e-Parcel server

  Manual for e-Parcel VCN CommCenter 6.0 For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client)

 

Support Services Request password if you forget a password to login.

Products supported by the new e-Parcel server Products supported by the new e-Parcel server

  e-Parcel Enterprise Software - FAQ For e-Parcel VCN-CommCenter 8.0 / 7.0 and e-Parcel VCN-AX 4.0 or later
      (Enterprise Software Client)

      *It is also provided for VCN-CommCenter 6.0 migrated to the new e-Parcel server.

 

  e-Parcel Enterprise Web Browser -  Service Menu For e-Parcel VCN-Web (Enterprise Web Browser Client)

 

Products supported by the existing e-Parcel server Products supported by the existing e-Parcel server

For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client)

  VCN Login Visit VCN Login page, click "Password Request" button.

 

Support Services When PC changes for using the e-Parcel service,

  FAQ when PC changes Refer to  this Q&A page

 

Support Services Related links for our customers of the e-Parcel service

  link_collections Links of Service sites page

 

Support Services Products which the maintenance period was expired (End-of-life products)

  End-of-life products End-of-life products page

 

Support Services Frequently asked questions from our customers (FAQ)

Products supported by the new e-Parcel server Products supported by the new e-Parcel server

For e-Parcel VCN-CommCenter 8.0 / 7.0 and e-Parcel VCN-AX 4.0 or later
(Enterprise Software Client)

  e-Parcel Enterprise Software - FAQ Visit the e-Parcel Enterprise - Software Site - FAQ page

 

For e-Parcel VCN-Web (Enterprise Web Browser Client)

  e-Parcel Enterprise Web Browser - FAQ Visit the e-Parcel Enterprise - Web Browser Site - FAQ page

 

Products supported by the existing e-Parcel server Products supported by the existing e-Parcel server

For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client)

  faq FAQ page

 

Support Services For any inquiry or request about e-Parcel service and products,
please contact our sales division or representatives by e-mail.
 E-mail sales@e-parcel.co.jp

 

Support Services For technical inquiries, troubleshooting from our customers,
please contact the e-Parcel Customer Support by e-mail
with your e-Parcel ID (User ID) specified. (9:00-17:00JST Mon-Fri)
See below.

 

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and National holidays)
We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries.
Contact Address To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp