New product release Information [e-Parcel VCN-AX 5.0]
June 1, 2020
We have released the new client software "e-Parcel VCN-AX 5.0" (Ver.5.0.5011) on June 1st, 2020.
*Updating the existing VCN-AX from ver.4.5 or 4.0 to ver.5.0 is NOT available. If you wish to use ver.5.0, please newly install and configure in a computer.
More about VCN-AX 4.0 or later 
Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 3.0 or later and VCN-Web Enterprise.
*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.
Downloading Software
For our customers using the e-Parcel VCN-AX 5.0, to download the client software in a computer, access the Software Download Site below.
Click here to download software
Contact Us
Please feel free to contact our sales division or representatives by e-mail at
*The inquiry form on this Web site is also available.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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