Server Operations

This webpage provides the e-Parcel server operations for our customers such as current, maintenance and trouble information.

Maintenance Information

January 19, 2025 12:30-17:00 UTC
Please note that the e-Parcel servers will be periodically maintained during above time on the third Sunday of every month.
The e-Parcel service will be working as usual even under maintenance. However, some transmissions might temporally delay due to it. We will appreciate for your great understanding and cooperation with us. Thank you.

 

Trouble Information( Automatic Monitoring )

Jan 10, 2025 18:00 UTC No service disorder is reported.

 

Other Trouble Information

No other service disorder is reported.

Previous operation report

 

For technical inquiries and troubleshooting, please contact the e-Parcel Customer Support by e-mail.

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and National holidays)
We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries.
Contact Address To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp