Upgrade Information [e-Parcel VCN-AX 5.0]
September 1, 2023
The VCN-AX 5.0 new version "e-Parcel VCN-AX 5.0.5014" has been released on September 1st, 2023. Please update it to the latest version.
*Updating from the existing VCN-AX 5.0 is available.
*Updating the existing VCN-AX from ver.4.5 or 4.0 to ver.5.0 is NOT available. If you wish to use ver.5.0, please newly install and configure in a computer.
More about VCN-AX 4.0 or later 
Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 3.0 or later and VCN-Web Enterprise.
*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.
Updating Software
For our customers using the e-Parcel VCN-AX 5.0, the detailes in updating software in the current computer will be found in the Q&A page of the Software Download Site. Click here!
Contact Us
Please feel free to contact our sales division or representatives by e-mail at
*The inquiry form on this Web site is also available.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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