FAQ
Frequently asked questions from our customers who consider or use the e-Parcel service are listed on this page. Please see the following for your reference.
* This page will be updated as needed in response to our customers' inquiry.
FAQ1. For persons who are considering the e-Parcel service
Common questions and answers are listed for persons who the e-Parcel secure data delivery service is being considered. |
FAQ2. For all users of the e-Parcel service (for all products)
Common questions and answers on the e-Parcel secure data delivery service are listed for all users. |
FAQ3. For users of VCN-CC6.0 supported by the existing e-Parcel server
Common questions and answers on e-Parcel VCN-CommCenter6.0 (software client) supported by the existing e-Parcel server are listed for users. |
FAQ4. For users of VCN-CommCenter 8.0 and VCN-AX 4.0 or later
Common questions and answers on e-Parcel VCN-CommCenter 8.0/7.0 · e-Parcel VCN-AX 4.0 or later (software client) supported by the new e-Parcel server are listed for users. |
FAQ5. For users of VCN-Web Enterprise
Common questions and answers on e-Parcel VCN-Web Enterprise (Web browser client) supported by the new e-Parcel server are listed for users. |
* For any inquiry or request about e-Parcel service and products,
please contact our sales division or representatives by e-mail or Web form. sales@e-parcel.co.jp |
* For technical inquiries and troubleshooting,
please contact the e-Parcel Customer Support by e-mail or Web form. See below. |
e-Parcel Customer Support
Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
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Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified. support@e-parcel.co.jp |